FAQ

What is your service area?
Our office is located in Lancaster City, Pennsylvania but we are licensed and insured to pick up or take you anywhere in the United States.   Please keep in  mind that our pricing for hourly trips is calculated on a garage to garage basis so the time will start when we leave Lancaster City and end when we return to there.  

When can I visit your office and see your vehicles?
We work out of a shared office building and therefore office hours are by appointment only.  Also, due to the limited amount of parking available in the city  our vehicles are kept in a secured garage off premises but we would be happy to schedule a time for you to view them if you wish.  Please contact 717-397-3529 to make arrangements.

How far in advance do I need to make a reservation?
Reservations should be made at least 24 hours in advance but we suggest making them as soon as possible in order to ensure that we have availability.

Can I make a reservation online?
In order to ensure the accuracy of your trip details and pricing we do not offer online reservations.  Reservations can be made via email ([email protected]) or by calling 717-397-3529.  

How much does it cost to rent a limo?  
Infinity Transportation offers competitive flat rate pricing for all airport and cruise terminal trips as well as hourly service for each vehicle.   Exact pricing is based on many factors including the pick up location, the type of vehicle you are using, and how many hours.  Please call our reservation department at 717-397-3529 for more details.  

Is there a minimum amount of time that your vehicles must be rented for?
Yes.  For hourly reservations the minimum rental period is three consecutive hours for our stretch limousine and two consecutive hours for all other vehicles.   After these hourly minimums are met, we are able to bill in 30 minute increments.  

Do your prices include gratuity for the chauffeur?
Yes.  Since many people no longer carry cash and prefer to not have to worry about tipping, all of our flat rate and hourly prices include a 15% gratuity for the chauffeur.      If you wish to tip a different amount, please let us know when you make your reservation or after your trip and we will gladly adjust the price  accordingly.   You may also tip the chauffeur using cash during your trip if you would like.  

Do you have insurance?
Absolutely!  All of our vehicles are on a policy that provides the 1.5 million dollars in liability coverage that is required by the Department of Transportation.   

What precautions are you taking to help reduce the risk of spreading COVID?
Your safety, as well as that of our chauffeurs, is extremely important to us.  Our chauffeurs are screened for COVID related symptoms prior to each trip .  They will always have a mask with them and will gladly wear it for the duration or your trip if you would like them to.  Each vehicle is stocked with additional disposable masks if you would like to wear one but forget to grab your own.  Hand sanitizer will be available in every vehicle.   A window will be cracked to allow fresh air to circulate whenever feasible and the interior of each vehicle will be cleaned and disinfected in between every trip.  We have also temporarily suspended providing snacks and bottled water in the vehicles.   If you have COVID related symptoms or have been told to quarantine, we would appreciate it if you would kindly call to reschedule your trip.  

Will I be sharing my ride with other people?
Absolutely not.  All of our trips, including airport transfers, are private door to door services.   We do not combine groups for trips.  

How do I pay for my trip?
We will ask you to provide your credit or debit card information at the time that you make your reservation.  All major credit cards, including Visa, Mastercard, American Express, and Discover, are accepted.   If a deposit is required for your trip, that will be charged to the card immediately and then the remaining balance will be billed to the card the day before the trip.  If a deposit is not required, the full balance of the trip will be charged to the card the day before the trip.   If your trip lasts longer than expected, the remaining balance will be charged to the card after the chauffeur returns to the office.   Corporate accounts with direct billing are available upon request and with approval.

Do your rates vary based on the time of the day or day of the week?
Our rates do not change based on what day of the week you will be traveling with us.  However, if your trip requires the chauffeur to be out between the hours of 11:45pm and 6:15am, there is an additional one time $20 after hours surcharge which will be applied to the bill.

Are you closed on holidays?
No.  We offer limousine service 24 hours a day, 7 days a week, 365 days a year.  There is however a $35 holiday fee applied to trips on the following major holidays: New Year's Day, Easter, Independence Day, Thanksgiving, and Christmas.

What if we have reached our scheduled reservation end time and would like to stay out longer?
As long as the vehicle is not scheduled for another party and the chauffeur does not have another commitment, you are more than welcome to extend your time.  Just let your chauffeur know and the office will charge your card for the additional time.  
 
Do you provide car seats?
No. Infinity Transportation does not provide car seats but you are more than welcome to bring your own.  If you are getting dropped of at the airport and do not want to take the car seat with you we will gladly store it for you while you are gone and bring it along with us when we come to pick you up. 

Will my chauffeur help me with my luggage?
Yes, our chauffeurs are always happy to assist you with loading and unloading your luggage and other items you may have. 

May I bring food and drinks into your vehicles?
Yes.  We suggest simple snacks or dry sandwiches to avoid any accidents with mustard or mayo.  If you are over the age of 21, you may also bring alcoholic beverages along to enjoy in our stretch limousine.  A corkscrew, glassware, ice, and napkins will be provided in that vehicle.   

Is smoking allowed?
No, Infinity Transportation's fleet of vehicles is nonsmoking.  Under current PA law, passengers are prohibited from smoking in all public vehicles.

Can I bring my pet along?
Service animals are allowed to ride with the passengers.  Other small pets are acceptable if pre-authorized through our office and are in a carrier or sitting on a passenger's lap .  

Does Infinity Transportation check my flight for delays  when I am getting picked up at the airport?
Yes.  As long as you provide us with an accurate flight number we will track it for delays.  If for some reason your flight number changes please call, email, or text us with the new number so that we are able to track it.  

Where will I meet my chauffeur when I'm getting picked up at the airport?
If you are getting picked up at MDT (Harrisburg International Airport), the chauffeur will meet you inside the airport with a sign that has your name on it.  For all other airports, the most efficient way to get picked up is by meeting the chauffeur at the curb.  We will text you the chauffeur's name and cell phone number the day before your arrival and then you can call or text them when you are ready to exit the airport and they will pull up and pick you up curbside.  If you prefer to have the chauffeur meet you inside the airport instead, please let us know when you make your reservation.  

Do you have a lost and found?
Infinity Transportation is not responsible for items left in the vehicle.  Please be sure to inspect the vehicle carefully before you exit to ensure that you have all of your belongings.  As a courtesy to our clients, we will however make every effort to locate your reported lost items or inform you if we come across an item that was left behind.  

                                           ***If you have any further questions please contact us at 717-397-3529 and we will be happy to answer them***